News

NCI rescued Calstock School from lost internet

 Calstock School's superfast rescue by the NCI team ended their 2 weeks downtime without internet

Calstock Community Primary School lost their internet connection and were stuck without access for over 2 weeks when their provider failed to reconnect them. 

NCI Technologies came to the immediate rescue when Calstock School contacted them having received a positive referral from one of NCI’s school clients.  Andy Trish, Education Director at NCI, met promptly with the School Secretary and Head Teacher to discuss the options and presented them with details of the advanced Netsweeper web filtering and reporting system which adheres to Ofsteds ‘outstanding’ guidelines for E-Safety.

Calstock’s previous internet services provider failed to give the school an idea as to when reconnection would be and despite attempting to contact BT to install lines sent only one engineer for a job which required two.  After a number of failed visits Calstock School were needless to say ‘not happy’.

However, following Andy’s visit the school Head spoke with the board of Governors and NCI were given the go-head on the Friday morning so it was all hands on deck to get Calstock promptly back online.  By end of school day on the Monday, the NCI team had resurrected Calstocks’ Internet Access by not only providing a new dedicated connection but also Superfast Fibre Broadband – in less than 2 working days!

Judith Maunder, School Secretary comments:

“We were very happy with the service we received from NCI when our fibre optic broadband was installed, the process was very swift from the order being placed to the NCI engineer coming out to set it up.  We were also given training on how to use the firewall software and whenever we have had any problems or queries the technical staff at NCI have been very helpful.”

This was the fastest internet services connection to-date for NCI and in addition, the dedicated education team delivered a secure, reliable service with an advanced Netsweeper web-filtering solution to keep all users safe on the net too!

Andy Trish, Director of Education at NCI says:

"Being able to rescue a school from a situation that they had given up hope on with such a good service gives all the staff at NCI a great feeling.  We are very proud of what we have achieved in such a short time and wish the staff and pupils at Calstock school many years of safe and fast internet surfing"

If your struggling with poor or insufficient internet then contact the NCI Education Team for an improved service.  Call us on 01326 379 497 or email This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. .  Alternatively, please visit school internet services for further information.